Terms of Service
Effective Date: October 26, 2026
These Terms of Service ("Terms") are a binding agreement between you ("Customer," "you") and RealTEK Automation LLC, doing business as CloseKit ("CloseKit," "we," "us"), operator of CloseKit at closekit.io and app.closekit.io (the "Service"). By checking the agreement box at checkout, creating an account, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not purchase or use the Service.
1. The Service
1.1CloseKit is a software-as-a-service platform that provides a CRM and sales pipeline, marketing automation, email and SMS marketing, a phone system and dialer, appointment booking, funnels and websites, reputation management, reporting, and AI tools (including an AI appointment setter, voice AI, and conversation AI). Access is delivered digitally. No physical goods are shipped.
1.2Delivery is complete when login credentials or account access are issued to the email address provided at checkout. Customers log in at app.closekit.io or through the mobile app. We record the date, time, and IP address of account creation and each login.
1.3We may update features from time to time. We will not materially reduce the core functionality of your paid plan during a paid billing period.
2. Accounts
2.1You must provide accurate, complete information and keep it current. You are responsible for all activity under your account, including activity by users you invite.
2.2You are responsible for keeping login credentials confidential. Notify us at
support@innostak.com immediately if you suspect unauthorized access. Charges incurred before you notify us remain your responsibility.
2.3You must be at least 18 years old and authorized to use the payment method you provide.
3. Plans, Pricing, and Billing
3.1Subscription. The Service is billed on a recurring subscription basis (monthly or annually, as selected at checkout). Current plans are Standard ($97/month), Professional ($297/month), and Premium ($497/month), with discounted annual billing. There is no setup fee. The price and billing frequency are shown on the checkout page before you confirm payment.
3.2Automatic renewal. Your subscription renews automatically at the end of each billing period and your payment method will be charged the then-current rate until you cancel. You authorize us to charge your payment method for each renewal without further approval.
3.3Free trials. Plans include a 7-day free trial. When the trial ends, your payment method will be charged the monthly or annual subscription price automatically unless you cancel before the trial ends. We will send a reminder email at least 2 days before the first charge.
3.4Usage-based charges. Calls, SMS, email, and similar features are billed by usage from your account wallet. Current rates: outbound calls $0.021, inbound calls $0.0128, SMS $0.0119 per 160-character segment, and email $0.001 per email. Rates may change with notice. Usage charges are non-refundable once the usage occurs.
3.5Setup and onboarding fees. Standard plans have no setup fee. Any optional onboarding, build, or done-for-you service purchased separately is non-refundable once work has begun.
3.6Price changes. We will give at least 30 days' email notice before any price increase takes effect on your next renewal.
3.7Statement descriptor. Charges appear on your statement as Closekit.io. Please check for this name before disputing a charge.
3.8Failed payments. If a payment fails, we may retry the charge and suspend access until the balance is paid.
3.9Taxes. Prices exclude applicable taxes unless stated otherwise.
4. Cancellation
4.2Cancellation stops future renewals. You keep access until the end of the current paid period. We do not provide partial refunds for unused time in the current period, except as stated in
Section 5.
4.3Deleting the app, stopping use, or disputing a charge with your bank does not cancel your subscription. You must cancel using the method above.
5. Refund Policy
5.130-Day Money-Back Guarantee. If you are not satisfied, you may request a full refund of your subscription fee within 30 calendar days of your first paid invoice by emailing
support@innostak.com. Refunds must be requested and approved in writing.
- The guarantee covers subscription fees only. Usage charges (calls, SMS, email, AI) and any separately purchased services are not refundable once used or started.
- The guarantee applies once per customer, to the first paid subscription. Renewal charges after the 30-day period are not refundable.
- After 30 days, we do not give refunds or credits for partial or unused periods. You may cancel at any time to stop future renewals.
- Cancelling, stopping use, or filing a chargeback is not a refund request. Refunds are issued only through a written request to support@innostak.com.
5.2Approved refunds are returned to the original payment method within 14 calendar days of approval.
5.3Renewal charges are not refundable once processed, except where required by law.
6. Billing Disputes and Chargebacks
6.1Contact us first. If you believe a charge is incorrect, you agree to contact us at
support@innostak.com or
813-706-7010 within 30 days of the charge and give us a reasonable chance to resolve it before contacting your bank. Most billing questions are resolved within 2 business days.
6.2Evidence. You acknowledge that, if you dispute a charge, we may provide your card issuer with records of your agreement to these Terms (including the date, time, IP address, and device of acceptance), your account activity and login history, communications with you, and delivery of the Service.
6.3Account suspension. When a chargeback is filed, we may suspend the account and any connected sub-accounts until the dispute is resolved.
6.4Recovery of costs. If a chargeback is decided in our favor or found to be filed without valid reason, you remain responsible for the disputed amount plus any dispute fees we incur, to the extent permitted by law.
6.5Nothing in this section limits rights you have under applicable consumer protection or card network rules.
7. Acceptable Use
You agree not to use the Service to:
- send spam or unsolicited messages;
- violate SMS/TCPA, CAN-SPAM, or A2P 10DLC rules;
- upload unlawful or infringing content;
- attempt to access other customers' data;
- resell the Service without written approval; or
- interfere with the Service's security or performance.
We may suspend or terminate accounts that violate this section without refund.
8. Customer Data
8.1You own the data you upload ("Customer Data"). You grant us a license to host and process it only to provide the Service.
8.2You are responsible for having the consents required to contact the people in your database.
8.3After termination, we may delete Customer Data after 30 days. Export your data before cancelling.
9. Third-Party Services
The Service may integrate with third-party providers (for example payment processors, telephony carriers, email delivery, Zapier, and AI providers). Their terms apply to your use of them, and we are not responsible for their outages or changes.
10. Intellectual Property
We own the Service, software, templates, and branding. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription.
11. Suspension and Termination
We may suspend or terminate access for non-payment, a chargeback, breach of these Terms, or legal requirements. You may terminate by cancelling under Section 4.
12. Disclaimers
The Service is provided "as is" and "as available." We do not guarantee any specific business results, revenue, leads, or deliverability rates, and we do not guarantee the Service will be uninterrupted or error-free.
13. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid in the 3 months before the claim. We are not liable for indirect, incidental, or consequential damages, or lost profits.
14. Indemnification
You agree to indemnify us against claims arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Texas, and you consent to their jurisdiction.
16. Electronic Communications and Signatures
You agree that checking the agreement box at checkout is your electronic signature and has the same effect as a handwritten signature. You consent to receive receipts, renewal reminders, and notices by email.
17. Changes to These Terms
We may update these Terms. We will notify you by email or in-app at least 15 days before material changes take effect. Continued use after that date means you accept the updated Terms. Each version is archived with its effective date.
